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What makes a courier company the best?

Posted by Harold Jones on Monday, October 1, 2018 Under: Courier Service

A company that offers timely services to its customers in a cost effective manner may be considered as the best; but since there is a taut competition in the industry, you as a courier company have to offer exclusive services to your customers to attract them. The more personalised and customer centric your services are; the more accolades you earn in the market.

Some of the essential requirements to run a courier business successfully are mentioned below:

Value Added Services

Anything that adds value to your functionality would help you win the trust of your customers. Just by offering reliable and cost effective services, you would never be able to impress customers. You will have to offer them a range of value added services such as free packaging and door-step collection of parcels; online tracking facility for their couriers; online payment options; and other account management options. Many companies also allow user to order via email and phone.

Multiple Transportation Modes

Gone are the days when a biker would deliver the courier. Due to the increased performance of courier industry, the expectation of people has gone high. They want reliable and secure courier delivery solutions. As a multinational courier company, you can't afford not to offer sea and rail transportation facility. You should possess wide range of vehicles with GPS systems

Customer Assistance over the Phone

Starting a toll free number for customers is a good idea. Customers always look for a contact number where they can call the company and get the status of their shipment or simply get an idea about your services. Customer care executive can assist users to create an account on your website and place their orders online. A company should establish a call center and hire some professionals, who interact with customers and solve their quarries over the phone.

Efficient Workforce

Workforce can be considered as the backbone of any courier company. Every employee of the company, from Chief Executive Officer to courier delivery boy, should work in close coordination with each other. Your staff should be able to handle complaints from customers and offer them satisfactory solutions.

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